FAQ

MOOVILY FAQ

How to book?

All you have to do is, on the details page of the desired activity, select the number of participants and the number of children, then:
- Go to your basket and complete the reservation form as well as the imprint of the bank card as a simple guarantee.
- We treat your request with the utmost care and get back to you as soon as possible to confirm your request or offer you another niche.

How quickly will I get an answer?

Given the private nature of our activities and the quality of our partners, a response time of 48 hours is applied. You may be offered another time slot depending on the availability of our partners.


What if I have a question or need help with booking?

You can write to us via the "Contact" click or else on 05.47.79.01.79, we will answer you very quickly, we will call you if a request requires it.
You can also send your specific, personalized requests and make a service request via these same contacts, we will be happy to help you!

In what cases is my activity postponed or exchanged?

If climatic conditions require it, we will suggest you postpone the service to another date or we can offer you an activity available in order to enjoy your experience with family or friends in the best conditions.
The same proposal will be made to you if one of the partners cannot provide the service on D-day upon receipt of your request.
In the event of cancellation of an activity by MOOVILY due to exceptional cases or force majeure, the exchange for another service or full refund will be offered. MOOVILY will endeavor to notify the buyer as soon as possible.

Can I cancel a reservation?

Any total or partial cancellation must be made through the online site at www.moovily.fr through the "Contact" area or by telephone at 06.33.18.62.08.
Article 121-21-8 of the Consumer Code does not provide for withdrawal periods for the reservation of leisure activities on the internet, in fact the partner service provider has already blocked the relevant niche.

By contacting Moovily as soon as possible and if the time before the day of the service allows it, the management can try to find a solution for a postponement of the date or a change of activity after discussion with the partner service provider concerned.


If the cancellation occurs within an unreasonable timeframe for the partner service provider and the latter cannot postpone the time slot, no refund will be made in the event of cancellation of the activity by the Customer.

If a question remains, do not hesitate to contact us directly.
We are at your disposal and will be happy to help you, see you soon!

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